Legal
Cancellation Policy
Effective Date: August 28, 2026
Avermont Group offers flexible, no-contract monthly subscriptions (Packages 1 and 2). This policy outlines how cancellations are processed, what notice is required, and what happens to your services and data upon cancellation.
1. Auto-Renewal Disclosure
All monthly subscriptions (Package 1 and Package 2) automatically renew each month on the billing anniversary date unless cancelled in writing per the notice requirements in this policy. To avoid being charged for the next billing cycle, the Client must provide a minimum of 7 calendar days' written notice prior to the next billing date. By completing payment and onboarding, the Client acknowledges and agrees to these auto-renewal terms.
2. Overview
Avermont Group offers flexible, no-contract monthly subscriptions (Packages 1 and 2). This policy outlines how cancellations are processed, what notice is required, and what happens to your services and data upon cancellation.
3. Cancellation Notice Requirement
3.1 Notice Period
Clients must provide a minimum of 7 calendar days' written notice prior to their next billing date to avoid being charged for the next billing cycle.
3.2 How to Cancel
Cancellation requests must be submitted in writing to: askavermontgroup@gmail.com. Your cancellation request must include: your full name and business name; the email address associated with your account; your intended cancellation date; and a brief reason for cancellation (optional, but appreciated).
3.3 Confirmation
Cancellation is not effective until confirmed in writing by Avermont Group. It is the Client's responsibility to ensure they receive a confirmation. Verbal cancellations or requests submitted through other channels are not accepted.
4. Continuation of Service After Cancellation
4.1 No Refund on Final Month
Upon cancellation, the Client retains full access to all services through the end of the current paid billing period. No refund is issued for the remaining days of the paid period.
4.2 Service Termination
At the end of the final paid billing period, all active services, automations, and systems managed by Avermont Group will be deactivated or transferred as described in Section 5.
5. Data & Access Upon Termination
5.1 Client Data
Upon cancellation, the Client is responsible for exporting or migrating any data they wish to retain from third-party platforms accessed during the engagement. Avermont Group will provide reasonable cooperation for a period of 7 calendar days following service termination. For purposes of this section, 'reasonable cooperation' means the Company will respond to data export and access transfer requests via email within 2 business days during the 7-day offboarding window.
5.2 Platform Access
The Company will revoke its access to all Client accounts and platforms upon service termination.
5.3 Company-Built Systems
Systems, automations, and workflows built by Avermont Group that are hosted within our proprietary infrastructure will be deactivated upon termination. Where technically feasible and agreed upon in writing, the Company may provide a transition or export of these systems at its discretion or for an agreed transition fee.
5.4 Company IP
All proprietary templates, frameworks, methodologies, and automation systems developed by Avermont Group remain the Company's property and are not transferable to the Client upon cancellation.
6. Google Business Profile and Platform Offboarding
Upon cancellation, the Company will initiate transfer of Google Business Profile ownership and management access to the Client within 7 calendar days of the final billing period end. Citations, directory listings, and third-party platform accounts established on behalf of the Client will be released to Client control where technically and contractually possible. The Client is responsible for accepting all transfer requests. The Company bears no liability for loss of profile data or ranking changes resulting from the transition.
7. Package 3, Enterprise Cancellation
7.1 Base Subscription
Cancellation of Package 2 (the underlying subscription) automatically terminates Package 3 access and deliverables. The Package 3 setup fee is non-refundable upon cancellation.
7.2 Custom Scope Work
Any custom deliverables that have been completed and paid for in full are retained by the Client. Incomplete deliverables at the time of cancellation are governed by the Refund Policy (Section 5).
8. Re-Enrollment
Clients who cancel and wish to re-enroll at a later date may do so at then-current pricing, which may differ from the pricing at the time of original enrollment. Re-enrolling Clients are treated as new clients and are subject to applicable setup requirements.
9. Company-Initiated Termination
Avermont Group reserves the right to terminate services immediately and without refund in the event of: material breach of the Terms of Service by the Client; failure to maintain a valid payment method resulting in overdue balances; abusive, threatening, or harassing conduct toward Company personnel; use of Company services for any illegal or fraudulent purpose; or initiation of a bad-faith chargeback in violation of the Refund Policy. In the event of Company-initiated termination for reasons not attributable to Client fault, the Company will provide a pro-rated refund for any prepaid but unrendered services.
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